1. Charged only if prescribed
For protocols that state “charged only if prescribed,” payment authorization may be collected during intake, but you are not charged for the medication plan unless a U.S.-licensed provider issues a prescription.
Legal
Refund Policy
NexaRx™ billing is designed around provider review. Where stated on product pages, you are charged only if a licensed provider prescribes treatment.
Last updated: August 16, 2026
2. If you are not prescribed
If a provider determines treatment is not clinically appropriate, you will not be charged for that medication plan under a “charged only if prescribed” offer. You may still be notified of the determination by email or through your account.
3. After a prescription is issued
Once a prescription is issued and pharmacy fulfillment begins, refund eligibility may be limited because medication preparation and shipping are handled by licensed pharmacies under patient-specific prescriptions. Requests are reviewed case by case in accordance with applicable law and pharmacy policies.
4. Cancel or pause
Plans are generally month-to-month. You may request to cancel or pause future refills through the patient portal or by contacting support. Cancellation does not automatically refund prior fulfilled shipments.
5. Dietary supplements
Non-prescription dietary supplements purchased through the shop are separate from clinical care. Refund terms for supplements are described in Supplement Terms and at checkout.
6. How to request help
For billing or refund questions, email support@nexarx.com or call 775-262-9279. Include your full name, email used at intake, and a brief description of the issue.
7. Related policies
See also our Shipping & Fulfillment page, Terms of Service, and Medical Disclaimer.